Shipping & Delivery Policy
Order Processing Time
Each piece is handmade in Santa Fe. Please allow up to 5 business days for your order to be processed and prepared for shipment. You will receive an email notification once your order ships.
Shipping Rates and Estimates
Shipping is calculated by weight and shown at checkout. Free standard shipping on orders over $65 within the U.S.
Standard Shipping arrives in 3 to 5 business days. Express Shipping arrives in 2 to 3 business days. Both are flat rate based on weight.
Order Status
Once your order ships, you will receive a tracking number by email. Please allow 48 hours for tracking to update. If your order has not arrived within seven days of your shipping confirmation, reach out at info@homekeepstudio.com with your name and order number.
P.O. Boxes
USPS ships to P.O. boxes. UPS does not.
Returns and Exchanges
All sales are final. Please see the Refund and Exchange Policy for full details.
Questions
Reach out at info@homekeepstudio.com.
Order Minimums
- Opening order $150
- Reorders $100
- Minimum 2 per SKU on candleholders
- Minimum 3 per SKU on ornaments and accessories
Lead Time
- Standard 2–3 weeks · Holiday 3–4 weeks
- Rush requests considered case by case
Payment
- Invoices issued through QuickBooks
- Payment due before shipment
- ACH, credit card, and PayPal accepted
Shipping
- Ships from Santa Fe, NM via USPS or UPS
- Shipping cost added to invoice
- All packaging eco-conscious and recyclable
Returns / Damages
- Report any damages within 5 business days of receipt
- Returns accepted only for defective items
Display & Photography
- Retailers may use Homekeep Studio photos with credit
- Items must be sold under the Homekeep Studio name
Contact
wholesale@homekeepstudio.com
homekeepstudio.com
Instagram @homekeepstudio
Santa Fe, New Mexico