Shipping & Delivery
Q: When will my order arrive?
Orders are processed within 3–5 business days before shipping. All items are carefully packaged using recycled materials and shipped with the carrier selected at checkout. Once your order ships, you’ll receive a tracking number to follow its delivery.
Returns & Exchanges
Q: What is your return policy?
If you have questions before ordering, feel free to reach out.
All sales are final. You can view our full return policy here.
Q: What should I do if my item arrives damaged?
If your item arrives damaged, please keep the item and packaging and contact us within 7 days of delivery. We'll arrange for a refund or exchange. For full details, please refer to our Refund Policy.
Product Information
Q: What should I expect from handmade tinwork?
Each piece is made by hand, so slight variations in form and pattern are part of the process. The metal will naturally patina over time with use and handling. Small marks or irregularities are a result of the tools and techniques used, not defects.
Q: How should I care for my piece?
Tinwork can be wiped clean with a soft, dry cloth. Avoid moisture when possible. Over time, the surface will develop a natural patina.
Ordering Questions
Q: What if I have questions about an item in the online store?
We strive to describe our products as accurately as possible, but if you need additional information or photos, feel free to contact us at info@homekeepstudio.com, and we’ll be happy to assist you.
Q: Can I modify or cancel my order after it’s placed?
Made-to-order items can be modified or canceled within 12 hours of placing the order. Once production begins, we are unable to make changes. Please contact us at info@homekeepstudio.com as soon as possible if you need to make a change.
Custom Orders & Gift Cards
Q: How can I request a custom order?
We love creating custom designs! To request a custom order, contact us at info@homekeepstudio.com with your ideas. Custom orders typically take 2-4 weeks to complete, depending on complexity.
Q: Do you offer gift cards?
Yes, we offer digital gift cards in various amounts. They make the perfect gift for anyone who loves unique, handcrafted items! You can purchase them here.
Sustainability
Q: What sustainable practices do you follow?
Each piece is made in small batches in my studio, with an emphasis on using materials thoughtfully and reducing waste. Orders are packed with recycled or reusable materials whenever possible.