Refund & Exchange Policy
Each piece from Homekeep Studio is handmade and, in many cases, made to order. Because of this, all sales are final. I encourage you to read product descriptions carefully and reach out before purchasing if you have any questions. I am happy to help.
If your order arrives damaged in transit, please contact me within 7 days of delivery at info@homekeepstudio.com. Include your order number, a description of the issue, and clear photos of the item and packaging. Damaged items will be replaced when inventory allows, or refunded at the purchase price if a replacement is not available.
Returned items must be in their original condition and packaging. Once received and inspected, refunds are issued to the original payment method.
Order Minimums
- Opening order $150
- Reorders $100
- Minimum 2 per SKU on candleholders
- Minimum 3 per SKU on ornaments and accessories
Lead Time
- Standard 2–3 weeks · Holiday 3–4 weeks
- Rush requests considered case by case
Payment
- Invoices issued through QuickBooks
- Payment due before shipment
- ACH, credit card, and PayPal accepted
Shipping
- Ships from Santa Fe, NM via USPS or UPS
- Shipping cost added to invoice
- All packaging eco-conscious and recyclable
Returns / Damages
- Report any damages within 5 business days of receipt
- Returns accepted only for defective items
Display & Photography
- Retailers may use Homekeep Studio photos with credit
- Items must be sold under the Homekeep Studio name
Contact
wholesale@homekeepstudio.com
homekeepstudio.com
Instagram @homekeepstudio
Santa Fe, New Mexico