Made-to-Order FAQ

 Made-to-Order FAQ

We craft every product to order, ensuring each piece reflects our commitment to sustainability and quality. By creating items on demand, we reduce waste and offer handcrafted decor for your home.

Why Choose Made-to-Order?

Our made-to-order process allows us to craft each item specifically for you. This thoughtful approach minimizes environmental impact and ensures that every piece is unique.

Production Time

We create most items within 1-2 weeks to ensure every product meets our high standards of craftsmanship.

Shipping Time

Delivery times vary based on your location. Once your order ships, you’ll receive a confirmation email with tracking details. Learn more about our Shipping Policy.

How to Care for Your Metal Candleholders and Decor

• Wipe surfaces with a soft cloth to avoid scratches.
• Avoid abrasive cleaners to protect the finish.
• Store in a dry area to prevent tarnishing or rust.

Customization Options for Candleholders

Each candleholder comes with an insert for votive, taper, or tealight candles. You can also purchase additional inserts to change the look and functionality of your candleholder as needed. Explore the Cielo Light Collection.

Returns, Exchanges, & Refund Policy

Since each product is made-to-order, we are unable to accept returns. However, if you experience any issues with your order, please contact us within 14 days, and we’ll work with you to make it right. Read our full Return Policy.

Frequently Asked Questions

Can I cancel my order after placing it?

We begin crafting your product soon after receiving your order. If you need to cancel, contact us as soon as possible, and we’ll do our best to assist you if production hasn’t started.

Do you offer rush orders?

We currently don’t offer expedited production, but if you need your item quickly, reach out to us, and we’ll see what we can do.

What should I do if there’s an issue with my order?

If you encounter any issues, contact us within 14 days, and we’ll help resolve the problem. Read our full Return Policy.